Telephone triage has been used in this Practice for some years now, resulting in extra time for those patients we see in the surgery. This is available Monday – Friday 8 – 11 am. then urgent triage only in the afternoon.
Telephone triage is a telephone consultation with a nurse or doctor to agree the course of management for your problems. It enables us to help you cope with illnesses which will get better on their own. For example, most acute infections such as a sore throat, earache and coughs caused by viruses do not respond to antibiotics.
The nurses and duty doctor are available to discuss your symptoms and may be able to offer advice with regards to management of your problem without visiting the surgery. The advice given is agreed by all medical personnel within the surgery.
Nurses are available at various times throughout the day to give advice over the telephone. Please let the receptionist know if you are at work or calling on behalf of someone else as the nurse will ask to speak only to the patient, and for reasons of confidentiality will not leave a recorded message if she calls and the patient is not available.