Here is our latest newsletter.
NEW APPOINTMENT SYSTEM
We have listened to the concerns of our patients, including our recent survey, with regards to not being able to access the surgery via the telephone at 8 a.m or being able to book a routine appointment
As a result of this we are changing our appointment system from the 9th December
Initially this may mean there will be a longer wait time to get through to a member of staff; however this will result in us dealing with your problem at that time and you no longer being asked to ring back on another day
For more information on our new appointment system, please collect an information sheet from reception
We are currently using a new texting system to allow information for patients to be received quickly and efficiently. Patients will need to consent to receiving these texts and this can be done by informing a member of staff either over the telephone, face to face or sending us an email. Information such as blood results can also be received via our new text communication alongside other information from clinicians and other practice staff.
We have recently written to all patients currently prescribed ranitidine to inform them of a recent alert regarding their prescription for the drug. The Medicines and Healthcare products Regulatory Agency (MHRA) has requested that all patients currently prescribed ranitidine are reviewed by their GP as soon as possible.
The reason for this is that a precautionary measure to quarantine the majority of supplies of ranitidine at manufacturer level has been implemented whilst the products are investigated by the MHRA.
What does this mean for patients?
St Lawrence Surgery is asking all patients prescribed ranitidine to please book a telephone appointment with a GP for a review. Whilst we ask patients to continue with their medication until the review, it may be that some patients no longer need acid suppressant medication, or could perhaps be switched to an alternative medicine such as omeprazole, lansoprazole or Gaviscon. Attending the surgery for this review is not necessary.
Patients are being asked to book this review only when their next prescription is required, and in the meantime, to not stop taking their medication as we have not been advised by the MHRA that we need to recall medicines directly from patients.
Useful NHS Choices resources are available below: